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Form of work
SalaryTo provide professional administrative assistance to the Podiatry Service.
To supervise Podiatry Administration Team.
This requires the daily computer use of Patient Administration Systems and Microsoft Office programmes.
Essential requirements are to ensure the confidentiality of any information obtained regarding patient care, maintain effective communications with all colleagues, patients and visitors and to work effectively as part of a team.
Adhere to administration processes when carrying out tasks. Uphold our admin team values and ethos always.
Deal with enquiries, answer telephone calls, liaise with clinical team, provide administrative support as required. Provide supervisory support to administrative team, including staff appraisals, staff absence coordination etc.
The Podiatry Service is part of Clinical Support Services Therapies Directorate. Podiatry teams work across various sites in Wyre and Fylde. The Podiatry admin team is based across Whitegate Health Centre and South Shore Primary Care Centre.
Supervisory role managing 4 members of B2 admin staff across Whitegate Health Centre and South Shore Primary Care Centre. Support the Band 2 administrators in the performance of their duties, keeping them up to date with new procedures and ever-developing service changes. Assist with training/induction of new staff. Liaise with Service Support Team Lead to plan, develop and implement administration procedural changes. Promote a positive image of professional integrity. Uphold our admin team values and ethos always.
Work alongside Clinical colleagues/Podiatry Team Lead in providing patient care, this includes coordination of clinic templates, diary management, monitoring of clinic capacity to achieve best possible outcome for our patients.
Compliance with Trust procedures.
Update patient information in EMIS and add maintain accuracy of data quality in EMIS and eRS by cleansing and closing patient activity lists.
Scan treatment related documents to the patient record in EMIS.
Assist in monitoring, ordering, receiving and safe storage of equipment.
Use the team mailbox to send information and receive queries.
Participate in all aspects of general office duties.
Attend and participate constructively in team meetings and the staff appraisal programme, in order to update skills, knowledge and to contribute to service development.
Handle patient complaints calmly as they arise and refer to Team Lead if required.
Assist in collating a prompt response to Subject Access Requests.
Report promptly any issues/faults as they arise to relevant Department, e.g. IT, Estates, Help Desk etc.
Undertake all mandatory training as stipulated by the organisation.
Communicate clearly to the Team Lead any difficulties in carrying out these duties.
The above list of duties and responsibilities is not fully comprehensive and may vary across teams according to clinical requirements.
This advert closes on Tuesday 23 Jan 2024
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