Settlements And Requisitions Team Supervisor

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Associate's Degree
Travel Percentage :
1 - 5%
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the team:
The WPG Settlements and Reconciliations team work across 6 entities supporting the Global online Ecommerce business including Paypal, the team are responsible for managing over 135 bank accounts and settle in over 25 currencies.
What you will be doing:
As Team Supervisor you will deputise for the team manager to provide support to the team to ensure SLA's and daily objectives are met . You will be a key point of contact for the wider business triaging and supporting with query escalations, major incidents and complex investigations. You will support the wider team to meet daily cash reconciliations deadlines in a fast-paced role.
Key Responsibilities:

• Reconciliation/ Verify WorldPay accounts/ statements in accordance with Reconciliation policy.
• Deputising for the Team Manager
• Quality checking work, providing support and training to team members
• Accurate completion of account reconciliation
• Investigation and reporting of erroneous entries and rejected payments/ transactions.
• Acquire specialist knowledge to provide accurate advice and information to both internal and external sources in a timely and professional manner, taking full ownership through to resolution.
• Prioritise workload effectively throughout the day to ensure all SLA's are adhered to
• Work as part of the team to ensure daily objectives are met.
• Continually look for ways of improving processes, providing potential solutions and following through to implementation to deliver efficiencies.

What you bring:

• Considerable finance-based systems experience and proficient in MS Office, especially Excel
• Proven track record of large-scale reconciliations
• High level of analytical skills

• Excellent communication skills
• Highly motivated, able to work in a fast moving, challenging environment
• Able to manage multiple queries at one time, determined and able to persist through problems and resolve queries

Added bonus if you have:

• Relevant degree in Finance, Maths or Economics

What we offer you:

• Opportunities to innovate in fintech
• Professional and personal development
• Competitive salary and benefits

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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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