Address
Form of workLocation: East London
£45k
£3368 CAP for Travel Allowance
2 x Gross Monthly Salary BONUS (100% Personal Performance)
Non-Contributed Pension, 9% First Year, 10% for every year that follows
Private Medical Insurance
Death In Service
Income Protection
Flexi Working
Job Purpose
This role will undertake support tasks relating to new customer installations and existing customer installations expansions and extend to the customers termination of services from the companies facilities.
Support extends across the direct Management Teams in terms of hosting contractor performance review meetings, the Commercial Support elements include reporting on team spend, Performance Reporting across team KPI and SLA and QHSE support tasks ensuring the team are working in conjunction with our ISO obligations.
This specialist support role will work as part of a matrix managed team and will interact from time to time with a number of other indirect teams across the business, namely Sales Support, Data Centre Operations and the Engineering Footprint Management Team.
Key Tasks
Management Support
Day to day engagement with the Service Installation Managers covering the Installation of services and power across TIE datahalls.
Support the Service Installation Managers in the engagement with Contractors and Suppliers of services and materials in driving performance management based on the 5* Journey objectives.
Undertake Hosting the TIE weekly / monthly review meetings, setting the agendas’, managing Trackers relating to action owners and RAG status, creation of meeting minutes and circulation.
Responsible for consolidating the Service Installations & Power Team Monthly inputs into a single deck for Month End Management performance review
Manage the teams Risk Register ensuring that all Risks, Non Compliance, QHSE are captured, recorded and actioned accordingly.
Commercial Support
Work with Sales Admin and assist in the coordination of RFP and RFI responses from the Service Team, back to the Sales Admin team for winning new business.
Formulating Financial Reporting, OPEX, CAPEX, THM Recharge on all approved Coupe Purchase Orders either from Finance Systems or manual creation of reports
Raising of Coupe Purchase Orders, ensure GRN on received goods and manage the Invoice process and reporting on all month-end spend.
Manage Network Centre spend on all PO’s for Prism materials, keeping account of all Rack and Cage Spend in the month, ensuring that all monthly Discounts are applied and shared with Finance & Purchasing Team.
Support HR in the Scheduling of Building Tours for new starters and prospective new customers with the Service Installation Team.
Performance Reporting
Access SFDC monthly and produce performance reporting related to Service Installations and Power Provision for the competed months workorders, report of KPI’s and SLA performance relating to Service Installation and Power Installation.
Check Agilof System on a weekly basis to understand the status of specific Customer Services relating to Reduction & Termination and report accordingly.
