Tech Ops Analyst Ii / It Support Engineer (Itil / Hand-Held Terminals

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises-our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?
What you'll do
The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio.
As a Tech Ops Analyst II
You will be responsible for the implementation and support of Supply Chain technology used throughout our Stoke on Trent Processing Center.
You will be working within the Global IT Function, within I&O Service Delivery tower.
As this is a varied role, you will be providing onsite technical incident support for medium complexity technology, technology engineering, administration, and maintenance activities.
You will collaborate closely within the global IT and MIM teams to escalate critical incidents on site.
You will partner with internal customers, Global IT teams and 3rd party vendors on basic to medium complexity technology support/solutions.
You will participate in IT Supply Chain Agile project planning sessions and own project related activities within your area.
You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met.
Act as a point of escalation for business customers and be able to translate between technical and non-technical audiences.
What you'll need
We seek creative, customer-focused individuals with technical expertise, ability to set priorities and a mindset for continuous improvement.
A strong candidate would possess:
Technical experience within a Supply Chain environment and have exposure to WMS systems, RF HHT's / mobile technology, printing, and barcode technology.
Exposure in supporting the following technology:
Desktop/thin client support
Physical server support,
Good knowledge of Active Directory/SCCM/RDC
VOIP Telephony
Network technology
Server room racking and data cabling standards
Asset management / lifecycle
Diagnostics and trouble shooting IT related issues.
Experience of IT Service Operations (ITIL) including incident, problem and change management.
Exposure to a fast paced operational / supply chain environment.
Nice to Have:
Service Now Experience and Agile methodology awareness would be preferable
Working Hours
This role operates on a 2-week rotating shift pattern 7:00 - 15:00 & 14:00 - 22:00 Monday - Friday.
The associate will be required to be part of the team on-call rota providing support for business critical incidents only.
Travel
This role is based in one location however we may require travel to other TJX facilities on an occasional basis for ad hoc support, team meetings etc
Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.
We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It's our way of empowering you to make your career here.
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation