AddressBuild customer relationships that deliver real value. Are you an experienced account manager with a talent for influencing decision makers? Your business insights and smooth communication can help us power customer innovation.Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We work with customers to understand their business goals and match their needs to Oracle solutions. We’re looking for a Technical Account Manager to develop client relationships, drive customer success, and grow our support revenue.
What you will do
Lead the delivery of Customer Success Services across Oracle products, both on premise and in the cloud. You’ll work closely with clients to understand their needs, develop an account strategy, and set out how CSS can help them meet their goals.
- Grow customer relationships and influence executives
- Develop a service delivery plan that maps customer needs to CSS results
- Set value proposals that support our customers’ return on investment
- Lead service delivery, utilising the ITIL framework
- Monitor and improve results, revenue, margin
- Be a customer advocate, communicating the client position while managing expectations
- Recognize and develop business opportunities for the sales team to pursue Understand your customers’ industry, business, technical needs, and service objectives
We also use
- PMP and ITIL AGILE
What we will offer you
- A competitive salary with exciting benefits
- Flexible and remote working
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
