Technical Administrator Fire Protection

Job Title - Technical Administrator (Fire Protection)
Salary - £28,000 per annum
Location - Maesteg, Wales
Job Type - Permanent, Full Time
Russell Taylor Group are currently recruiting for a Technical Services Advisor to specialise in the Fire Protection industry. This candidate will be responsible for ensuring technical enquiries are dealt with in a professional manner.
The Role
• Assessing incoming queries and assigning caseloads to technical engineers.
• Offering technical support via phone/email in line with required competency level on SKEB matrix.
• Maintaining appropriate records in CRM system.
• Building relationships with stakeholders and team members.
• Utilising KPI's to measure service level provided and customer response times.
• Assisting with recording of data.
• Undertake review into technical involvement on projects (ad-hoc).
• Compile project timelines and brief summaries of technical involvement.
• Be responsible for costings enquires of internal bespoke product ordering process.
The Person
• Experience in Fire Protection systems would be desirable, but not essential. Other similar industries would be considered such as facades.
• Experience in a customer-facing environment offering service and product advice.
• Commitment to delivering a high standard of service.
• Demonstrable administrative experience.
• Excellent communication (Verbal and written) and problem-solving skills
• Ability to be adaptable to change
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