Technical Advisor

Technical Advisor

We are recruiting for a Technical Advisor in the Solihull area on a permanent basis. The Technical Adviser is the key contact person between the clients Dealer network and the respective vehicle Manufacturers. This role requires a full and comprehensive understanding of their products, process, systems, automotive legislation and manufacturers policies and procedures. In addition, an ability to identify any potentially developing issues and provide a detailed account of your findings to colleagues and the manufacturer. On a day-to-day basis dealing with all technical issues the dealers may encounter and working with them to affect a successful resolution.

As a Technical Advisor, you will need to have/be:

• A minimum 5 years' experience working within a busy franchise dealer, vehicle manufacturer or technical service role
• Have experience of working on alternative fuel powered vehicles
• Have a good working knowledge of connected car technology, APP integration and have relevant BTech or City and Guilds, IMI Automotive Technical qualifications
• Excellent Motor Vehicle mechanical knowledge, by experience and qualification
• Previous experience of working within an automotive Aftersales department
• First class knowledge of all aspects of dealer aftersales systems and practices
• Have good I.T Skills - including but not limited to MS Office suite of products
• Excellent written and verbal skills
• Strong customer service and problem-solving skills
• Meticulous
• Professional and polite
• Ability to work under pressure
• Strong organisational skills with the ability to time manage, multi-task, and prioritise
• Ability to work as part of a team or using your own initiative

Details:

• Salary: £38, 500
• Working Hours: Full Time, 37.5 hours per week, Monday to Friday
• Location: Solihull
• Duration: Permanent

Role of a Technical Advisor:

• Receiving and responding to telephone calls from dealers requesting responses to their customer concerns appertaining to technical, accessories and vehicle conversions.
• Identifying any product issues, provide detailed reports on the issues to the technical team and where necessary the respective vehicle manufacturer.
• Assisting where necessary regarding legal issues and should the need arise attending court.
• Assist in the development and implementation of the technical reference library, with specific attention to technical data, accessories, and vehicle conversions.
• Communication and teamwork: To develop and maintain professional, positive working relationships with all the dealership partners and manufacturers.
• Manage the departments, manufacturer, and business information flow to reduce defect reoccurrence, improve defect resolution times, to ultimately improve manufacturer relationships and customer, dealer satisfaction.
• Provide detailed daily reports on dealer product issues and distribute these to the line manager and colleagues to identify dealer specific problems.
• Keep daily log of all dealers who contact to identify department work loading and resource allocation.
• Identify product issues and produce detailed technical reports for manufacturers and department personnel to aid in the speedy resolution of product defects
• Work with manufactures in the production of and distribute of all technical bulletins and technical literature.
• Work with department colleagues to track trends in product issues and produce reports to facilitate further manufacturer actions to help with their investigations and continuous product improvement.

Benefits of working as a Technical Advisor:

• 25 days holiday + Bank Holidays
• Secure and free parking
• Subsidised canteen
• BUPA cover
• Death in Service
• Generous Pension