Technical Credit Hire Negotiator

Technical Credit Hire Negotiator

Location: Salford Quays, Manchester or Haywards Heath, West Sussex

Salary: £30,000 - £35,000, depending on experience

Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Are you skilled in handling complex claims within motor insurance? Here is your chance to shine! They are seeking a highly skilled and motivated Technical Credit Hire Negotiator to join their clients Third Party team in Salford Quays, Manchester or Haywards Heath, West Sussex.

The Role

In your role as a Technical Credit Hire Negotiator you will be handling complex Credit Hire cases, demonstrating strong technical knowledge to include indemnity validation, liability and reserving with exceptional communication skills. You’ll have a proactive approach in managing a portfolio of complex Credit Hire claims to ensure they are offering the best outcome for their customers.

Core skills they're looking for to succeed in the role:

• Technical claims: Understand the intricacies of Credit Hire claims, including case law and legislation.
• Analytical: As a Technical Credit Hire Negotiator , you’ll need to review records, assess risk, and make informed decisions.
• Attention to detail: Precision matters in Credit Hire claims. Pay close attention to documents, calculations, and processes.
• Relationship building: Develop strong relationships with clients and colleagues.

Key Responsibilities

• Proactively record, process and settle claims in accordance with their principles and procedures and to maintain files within their service standards.
• Own and manage a portfolio, of Complex Credit Hire third party motor claims and associated damage claims, as defined below; within own agreed authority levels.
  
  • Northern Ireland Claims
  • Taxi Claims
  • Motor Bike claims
  • "Niche" vehicle claims
  • Specific KYO Credit Hire Organisations (CHOs)
  • Initial fraud concern cases, if not retained by Fraud, e.g., ANPR
  • High value/high prestige vehicle claims
  • Claims managed within the Personal Injury Claims Portal
  • Daily rate claims over £200 and over £10k in total
  • Complex immobile/multivehicle claims
• Ensure that all files are reserved accurately and promptly in accordance with their reserving philosophy (most likely outcome).
• Be personally responsible for ensuring the reserves fully reflect the level of damages to be paid on each file
• Ensure liability is agreed within existing case law and accident circumstances using own experience
• Effectively negotiate, as appropriate, with customers, suppliers and all relevant Third-Party Claim Representatives
• Process payments on claims files as required and in accordance with your agreed authorities
• Identify and champion potential fraudulent claims and action as per guideline procedures
• Participate in peer review audits and as directed provide mentoring and referral support to Claims Operations colleagues
• Achieve own Quality scores for claims file and call handling
• As directed to participate in technical audits of third-party suppliers, e.g. Legal Panel.
• Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead.
• Adhere to and consider all regulatory requirements at all times, including Consumer Duty, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant.

Skills and Qualifications

• Qualified to A level preferred
• CII qualified or working towards CII preferred
• Excellent communication skills, both verbal and written
• Excellent time management and organisation skills
• Strong negotiation and influencing skills.
• Good assertive skills
• An inquiring mind supported by good analytical and critical thinking skills.

Experience and Knowledge

• Advanced experience of handling all property and Credit Hire claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
• Advanced experience of handling third party claims and liaising effectively with different claimant representatives (e,g Credit Hire Organisations, Accident Management Companies, Claimant Solicitors)
• Advanced knowledge of liability assessment
• Advanced knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how/ when to apply
• Excellent knowledge of all appropriate and relevant Credit Hire case law and the current legal landscape

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.