Address
Form of workTechnical Customer Service Advisor
Sherburn in Elmet
Hours – 37.5hrs per week
Salary £27,500
Onsite
Elevation Recruitment Group is delighted to be assisting our client, a leading company based in Sherburn in Elmet, in their search for a Technical Customer Service Advisor. As a Technical Customer Service Advisor, you will be responsible for providing first-class technical support and assistance to customers. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional Customer Service.
Key Responsibilities of the Technical Customer Service Advisor:
- Provide technical support to customers via phone, email, and live chat
- Diagnose and troubleshoot technical issues efficiently and effectively
- Escalate complex problems to the appropriate teams when necessary
- Liaise with third parties to organise repairs
- Update customers on repair status
- Document customer interactions and resolutions accurately
- Work closely with procurement to order and track outstanding parts
Requirements of the Technical Customer Service Advisor:
- Previous experience in a Technical Customer Service role is highly desirable
- Strong technical aptitude with the ability to learn new systems and processes quickly
- Excellent communication skills, especially on the phone
- Ability to remain calm and professional under pressure
- Strong problem-solving skills with a proactive approach to issue resolution
- A customer-centric mindset with a genuine desire to help others
If you are a proactive individual with a passion for delivering exceptional Customer Service and have the required skills and experience, we would love to hear from you.
