Technical Customer Support

We have an exciting opportunity for an award-winning Engineering company based in a picturesque location on the outskirts of York, easily accessible from Selby, Tadcaster & Goole.

This is a rewarding role and an opportunity to make this newly created role your own, working for a growing and expanding company.

You will maintain close contact with customers along with the internal team to support orders through pre-sales discussion, deployment, and post-sales support phases, ensuring that you are providing an excellent customer experience.

This Technical Customer Support role will include the following duties:

• Work with customers during the pre-sales and pre-deployment phases to define equipment, configurations and strategies to satisfy their requirements
• Remotely support customers undertaking work in the field but answering support questions
• Track changes to customers' requirements and dates, monitor the preparation of the product, ensuring all parties are working to the same timescales
• Run a MS Teams training session with the crew or engineers that are going to use the product
• Produce test reports for customers summarising findings after testing of equipment has been completed
• Obtain feedback from customers on completion of orders and feedback to relevant department

To be successful in this Technical Customer Support role you will:

• Have a professional and friendly demeanour, able to communicate confidently
• Have a logical and methodical approach to work
• Have an understanding or interest in Engineering or Electronics would be beneficial
• Be able to find technical problems remotely and able to find a solution

This will be working Monday to Friday 9am-5pm, earning a salary at or around £30,000 depending on experience. You must be able to drive and have access to your own transport due to the location.

Castle Employment is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us.

Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.