Technical Customer Support Manager

Technical Customer Support Manager
Sheffield
Fully Remote or Hybrid Working options available
£30,000 - £32,000
12 Month Fix Term Contract (potential of becoming permanent)
Elevation Recruitment Group are working exclusively with a key client based in Sheffield, who're looking for a Technical Customer Service Manager to join their team.
This is initially on a 12 month Fix Term Contract with the view to become permanent for the right person.
The successful candidate will oversee and improve our Customer Support operations. The ideal person will be a strategic thinker with strong leadership skills, capable of driving excellent customer service experiences. The Technical Customer Service Manager will be responsible for managing and developing a team of Technical Support Representatives, implementing efficient processes, and ensuring a high level of customer satisfaction.
Key Responsibilities:

• Lead, motivate, and develop a team of Customer Support representatives.
• Foster a positive and collaborative team culture focused on delivering exceptional customer service.
• Identify areas for process improvement and implement changes to increase efficiency.
• Develop and implement Customer Support policies and procedures.
• Drive initiatives to enhance overall customer satisfaction.
• Resolve escalated customer issues and ensure timely and effective resolution.
• Collaborate with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience.
• Communicate customer feedback to relevant teams for product/service improvement.

Key Skills:

• Demonstrated experience in team management and leadership.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software and Customer Support tools.
• Ability to thrive in a fast-paced and dynamic environment.