Address
SalaryAvailable locations: Birmingham, Ipswich, Sheffield or London
Working style: 3 days a week office, 2 days anywhere.
Why this job matters
BT is undergoing a major transformation in service management to revolutionize our work processes and the service we provide to our customers. A key component of this transformation is the creation of a best-in-class Pan BT Configuration Management Database (CMDB) for Networks, which will establish vital linkages and dependencies to drive our processes.
We are looking for someone with strong communication, analytical, and planning skills to work on the delivery of the CMDB. Depending on your skills and the programme's needs, this could involve managing a squad to integrate requirements across value streams or focusing on Technical Delivery.
This role is crucial to the success of the Operational Excellence programme. You will be part of a Tribe that includes 8 squads focused on various aspects of service management, from ITIL standardization and service monitoring to resource assurance, automation, and advanced diagnostics. Your contribution will be pivotal in shaping a robust service framework that optimizes performance, reduces costs, and enhances customer experience.
What you’ll be doing
- Responsible for driving actions which get us to having a robust, accurate, Pan BT CMDB, specifically focussed on the Networks data initially.
- Responsible for Technical Delivery of CMDB improvements (via DevOps, or personally dependant on training / upskilling)
- Identifies and implements ways to improve team, process and service performance and suggests and implements changes to how team operates.
- Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
- Partners with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
- Coordinates a diverse team to deliver medium sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.
- Leverages technical expertise to monitor all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
What you'll bring
Mandatory
- Experience of project delivery in an agile environment.
- Excellent communication skills.
- Excellent analytical skills and the ability to derive insight from raw data and produce informative, relevant, and user-friendly reports.
- Operational understanding / experience of ITIL processes.
- Evidence of being able to coordinate a diverse team and to plan and manage delivery in a complex multi project environment.
- Experience of internal and external stakeholders management.
- Identifies opportunities to resolve risks and issues, addressing impacts on related components or teams.
Desirable:
- Experience of functionality delivery in a ServiceNow environment.
- Previously work as a CMDB analyst / manager or equivalent role.
Your Benefits
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:
- Tailored training and development opportunities to continue to build your career
- 10% on target bonus
- 25 days’ annual leave (not including bank holidays), increasing with service
- Life Assurance
- Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
- Direct Share scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
- Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
- 3 volunteering days per year
- Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
