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SalaryWhy this job matters
We're a leading global business communications provider with customers in 180 countries and 17,000 employees serving multinational companies. Our Cloud of Clouds portfolio strategy ensures high-performance, integrated, and secure network and IT infrastructure services worldwide. With our Digital Global strategy, we're focused on creating a better future for both our customers and our people.
To achieve this, we prioritise brilliance, simplicity, and agility to meet customer needs effectively. Our work involves complex In-Life designs and deliveries, primarily focusing on solution-level designs associated with specific technologies. We adhere to Customer Solutions and Design gold standards, leading larger engagements and providing detailed summaries of situations to stakeholders.
The successful Technical Designer will work collaboratively. In both office and remote environments, we strive to deliver world-class service to our customers.
What you’ll be doing
- Capture detailed customer technical requirements and translate them into solution designs using established methodologies.
- Execute technical direction to deliver optimal solution designs for customers.
- Review and validate new developments and in-life products/services, ensuring seamless integration across all aspects.
- Contribute to enhancing design and delivery capabilities for end-to-end technical solutions.
- Deliver customer solution design engagements, create statements of work, and manage 3rd party deliverables, including migration planning and implementation
Skills You'll Need
- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5
- Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications
- Contact Centre solutions - Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex
- The practitioner will be expected to have a deep technical knowledge in one or more of the areas listed above to contribute towards a customer solution.
- Primarily works on a whole design, but may lead on a particular complexed area of a large delivery. The practitioner will have an appreciation of the whole design element. The practitioner will lead our best practices and will encourage others to help define the processes that we’ll adopt in the future.
Benefits
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
