Technical Operations Engineer

Competitive salary plus 20% shift allowance, 5 weeks annual leave plus bank holidays, contributory pension scheme after 12 months service

Job Introduction:

We are looking for a talented and experienced Technical Operations Engineer to join our team. The successful candidate will join a team of Engineers responsible for end user equipment configuration and deployment as well as Server and Network infrastructure monitoring to maintain maximum availability. The role requires excellent communication skills to minimise user downtime through direct support and handling incoming calls on a major incident phone line.

There is a strong focus on the provision of IT support services to the business and its customers, specifically in the areas of incident management and service request provision.

Please note, this role requires SC clearance which means you must have lived in the UK consecutively for the last 5 years and therefore this role does not qualify for a visa under the current Government guidelines. Relocation costs will not be granted. You must live within a reasonable commuting distance of the site.

Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is there for you. For more information, please visit

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Role Responsibility:

Responsibilities for the role include:

• Participate in a 24/7 shift rota.
• Build, support and administration of Chromebook, PC and Laptop hardware across the business.
• Build, support and administration of Mobile devices across the business.
• Provide second-line support to users of G4S supported applications.
• Provide second-line support to users of 3rd party supported applications.
• Administration of an escalation phone line for critical incidents.
• Management of critical incidents from 1st report through to resolution.
• Perform general application systems administration for G4S supported applications.
• Perform daily monitoring tasks to maintain system uptime.
• Liaise with users to understand, document and manage their requirements and issues to resolution.
• Work with the IT Development Team to test new IT solutions.
• Provide technical IT support and guidance to the Projects Team.
• Provide data extracts to the business to support sales and tender documentation.
• Manage IT DR and BCP processes.
• Manage and host internal IT Forums.
• Identify new and appropriate technologies to support G4S.
• Able to learn new skills quickly and effectively through personal learning and development and in house business training.
• Assist with Field support duties if/when required.

The Ideal Candidate:

Essential:

• Hold a recognised IT certificate or have relevant experience working within a support environment
• Good communication and planning skills
• Laptop, Desktop troubleshooting and repair experience
• Experience supporting ChromeOS and Windows Operating Systems
• Able to support Microsoft Office
• Experience of Antivirus packages
• Experience of troubleshooting Mobile Operating Systems (Android, IOS)
• Experience Troubleshooting Network printers and print servers
• Experience with Remote access tools (using RDP, Remote assistance or other 3rd Party tools) to help remote users

Desirable:

• Hold a full UK Driving Licence
• An understanding of Google Workspace applications
• Mobile Device Manager experience
• Knowledge of Powershell, VBscript and/or batch file scripting
• Understanding of Monitoring and Alerting systems
• Knowledge and understanding of ITIL best practices
• General understanding of Cloud hosted environments and technologies
• General understanding of TCP/IP Networks
• Experience troubleshooting and maintaining Server operating systems
• An understanding of Active Directory Services
• An understanding of NTFS permissions