Technical Project Manager

Location: Swansea OR central London (1 day per week in the office)

Summary

You will be directly responsible for managing a focused portfolio of assigned customers within the EMEA region.

This includes

• managing customer engagements end-to-end, from the preliminary engagements and discussions, through proof of concept and proof of value.
• product deployment.
• technical on-boarding.
• on-going operations.
• scoping new opportunities.
• leading them to fruition.

Remuneration package

• Permanent contract
• Salary based on experience matched to post
• Up to 10% bonus paid on renewals/cross-selling
• 25 days annual leave (+ 8 bank holidays)
• 5 days of unpaid leave can be taken
• Cycle to work scheme
• Employee Wellbeing programme
• Life Assurance (x4)
• Pension Scheme
• Perkbox
• Personal development
• Training budget

Responsibilities

• Guide customers through the onboarding process
• Manage the implementation cycle and develop project plans for new and existing customers
• Use the Agile Scrum framework to define the requirements in story form, define the criteria for success and produce wireframes and mock-ups of the agreed solution.
• Work alongside the scrum team throughout sprint development to ensure their full understanding of client requirements through the 3 Amigos sessions and necessary ceremonies and discussions.
• Work closely with the wider team of Account Executives, Product Owners, Developers, Technical Support Team and 3rd party suppliers.
• Engage directly with clients to agree and document the scope of deliveries.
• Plan and manage ongoing release dates with the client.
• Secure necessary resources internally.
• Ensure internal stakeholders are sufficiently informed of project progress.
• Attend prioritisation meetings when required and present cases for your customer's work.
• Seek customer sign-off by demonstrating completed work to the client at the end of each sprint.
• Analyze and present periodic customer performance

Experience Needed

• Proven experience working with SaaS (Software as a Service) products.
• Proven experience as a technical Project Manager.
• Must have second language skills: (could be) Spanish, Portuguese, French, Italian or German.
• Experience working at a senior level with multiple clients and demonstrable evidence of building strong client relationships.
• Solid understanding of software development life cycle models as well as knowledge of both Agile and traditional project management principles and practices.
• Exceptional communication skills, written and verbal, including the ability to formally present to senior clients and conference audiences.
• Strong commercial awareness and sound understanding of project and business dynamics.
• Analytical and report-creation skills

Nice to Have's

• Experience in the telecommunications or financial services industry
• Worked for a start-up/scale-up software SaaS business

Company details

The company build digital customer interaction and customer experience platforms. The company are a global leader in helping financial services and telecom businesses improve customer experience. Top companies are already utilizing the solutions in the financial services sector, including Capital One, GM Financial, HSBC, Paribas, and TD Bank, as well as telecom companies such as BT/EE, VMO2, and Three. These firms have experienced benefits from the platforms, including 80% faster turnaround times, a 45% improvement in completion rates, and a return on investment (ROI) of 360%.

We will be reviewing applications and interviewing candidates on an ongoing basis and encourage you to submit your application early. We reserve the right to close this vacancy once a successful candidate is appointed. We may close this vacancy earlier than the deadline as applications are being reviewed regularly throughout the advertised period and interviews may take place for suitable candidates.

For immediate consideration please send your CV today