Address
Form of work
SalaryHours: 37.5 hours a week, 08 45, Monday to Thursday and 08 30, Friday
Job Type: Permanent, full time
The Role:
My client are recruiting an individual to provide support to customers and the sales force team for technical matters.
Key Responsibilities:
- Support for customer questions via phone and e-mail
- Process requests for special products and variations
- Analyse, check and report writing on customer product returns
- New product development proposal activity
- Market and competitor product analysis & understanding
- Supporting sales force with customer visits and application development
- Product management including training, new product introduction and supersession of discontinued product ranges
Essential Education, Skills and Experience:
- Degree, HNC or HND in Mechanical Engineering or related discipline
- Able to communicate proficiently via telephone and email with both internal and external customers
- A methodical problem solver who is logical, organised and able to keep clear comprehensive records
- Ability to clearly and effectively present technical subjects, face-to-face and via webinar
- Experience working within an Engineering environment
- Hands-on testing and diagnostic experience
- Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience:
- Hands-on testing and diagnostic experience
- Pneumatic or hydraulic systems or system design experience
- Previous experience or working within a Technical Sales Support or applications role
