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Salary An established food business who offer a range of products, known for their positive cultural reputation and values, furthermore what they do offer much delight to your culinary skills!
If you are a technically talented candidate who loves systems, creating efficiency with a sound knowledge of BRCGS, quality management systems and food safety processes and suppliers this is a great role for you!
Reporting to the Technical Manager, this is a customer-facing and varied role that includes:
Completion of food manufacturers' specifications and approvals (including completion of risk assessments and supply chain maps), both via customers' online portals and/or in Word/Excel formats to agreed deadlines.
Direct technical support to a wide client base and group technical via email, telephone or Microsoft Teams channels.
Liaison with suppliers (product, packaging, adjuncts) as necessary in respect of a range of alcoholic products, vinegars and condiments.
Provide internal technical assistance to the Commercial and Production teams.
Maintain and keep up-to-date technical databases and resources.
Logging and investigating complaints to identify root causes and corrective actions.
Assist as necessary in second- and third-party audits in support of the Technical Manager and/or Senior Technologist.
Conduct traceability exercises according to internal schedule and at customer request.
Completing KPI reports (Excel, PowerPoint)
So what do you need?
Min. of 2 years' previous experience in a customer-facing technical role within the food and/or drinks industry.
Hands-on experience with online specifications and approval portals.
Excellent communications skills, with a good standard of written and spoken English.
Good standards of numeracy and IT skills (Microsoft 365 suite of applications - Word, Excel, PowerPoint, Email).
Highly organised and accurate, with good prioritisation and analytical / problem-solving skills.
Ability to work on own initiative and as part of the team, able to engage and influence within a growing and changing business.
Flexible and adaptable to variable workloads with pace in a volume environment.
HACCP Level 3 or higher, and Food Hygiene
Experience of or familiarity with ERP-based data management systems, including traceability of materials and packaging.
*Sponsorship is not available with the role
As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website http://www.zestfoodjobs.co.uk/privacy-policy/
