Technical Services Manager

Technical Services Manager

Company Description

Accent Services specialise in maintaining critical air conditioning and chiller equipment. We ensure customers’ assets remain compliant and in optimum condition. Our engineers are very well trained, and our technology platforms are highly advanced. Our processes are refined and bring systems and people together to maximise efficiency and help us keep pace with growing demand.

Accent Services are based in Shepperton Surrey and a separate regional office in Warmley. We employ more than 45 mobile engineers and 45 office-based associates. With ambitious, yet achievable, plans for growth we are a company that provides tremendous opportunities for anyone with a strong work ethic and determination to constantly deliver exemplary service.

Purpose of the Role

Ensure an exceptional service delivery to our clients whilst providing technical support and guidance to Accent Operations, Sales and Engineering team. Contributing to the development of the technical capability of the company’s workforce.

Salary & Benefits:

• Competitive Salary
• Holidays of 33 days per annum inclusive of Bank Holidays
• Birthday day off or next working day if it falls on a non-working day.
• Yearly appraisals with interim training reviews providing internal and external courses.
• Free use of company Holiday Lodge situated by the sea in Poole Dorset, 1 week per year - after 2 years’ service
• Company Pension
• Callout Bonus and Incentives

Key Responsibilities

• Responsible for an operations team and their service delivery, including diary management
• Establish a team of engineers to support delivery of works to clients
• Build a strong working relationship with Sales and Engineering team, providing them with ongoing technical support, including site visits if necessary.
• Develop the lead engineers to fulfil their roles in supporting the TSM’s and developing their engineers.
• Provide technical assistance to the Operations, Sales and Engineering teams.
• Resolve escalated technical issues emanating from call-outs and reactive jobs, including warranty matters
• Provide overview of large and/or complex repair jobs, from receipt of order to completion
• Work with the Supervisors and Lead engineers to improve the capabilities of the engineering teams, organising Engineer’s training, and skills improvement sessions.
• Establish and upkeep approved tool lists, monitor compliance and cost of supply.
• Supporting business during absence of other Technical Service Managers
• Ensure that all time critical processes are being followed by their team.
• Complete any other associated task requested by the management.
• This job description sets out the main duties of the post at the date when it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.

Desired Skillset and Characteristics

The successful candidate will demonstrate a good knowledge of air conditioning and ensure that they support and contribute to the team around them. Paired with a proactive nature and a dedication to ensuring the highest levels of customer service consistently.

Personal attributes:

• Smart appearance, presentable
• Logical thinker in fault finding situations
• Excellent interpersonal skills
• Good written and verbal communication skills
• Able to encourage the willing contribution of a team whilst still maintaining control.
• Self-motivated
• Adaptable and flexible approach to work requirements, willing to accept change.
• Customer focused