Address
Form of work
SalaryRole - Technical Architect / Specialist
Area - ServiceNow (SNOW)
Work Location - Atherstone, UK (Full onsite)
Start Date - Immediate
Budget - Up to 225 per day
Days: PART TIME - 3 days in a week (1 year) 3 days of your choosing (Monday-Friday)
Job description:
Expertise required:
Solid experience with SNOW, especially in functional and operational modules such as VA, HR, and IRMS. Ability to lead expansion and integration projects.
ServiceNow Architecture Design:
* Design and architect scalable and robust ServiceNow solutions to meet business requirements and objectives.
* Define and implement best practices for ServiceNow configuration, customisation, and development.
* Module Expertise:
* Serve as a subject matter expert (SME) in ServiceNow functional and operational modules, including Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).
* Provide guidance and support to internal teams on module configuration, work flows, and integration's.
* Expansion Projects:
* Lead expansion initiatives to deploy new ServiceNow modules or functionalities to support evolving business needs.
* Collaborate with stakeholders to gather requirements, define project scope, and develop implementation plans.
* Integration Projects:
* Architect and implement integration's between ServiceNow and other enterprise systems, applications, and tools.
* Ensure seamless data flow and synchronisation between ServiceNow and external platforms.
* Customisation and Development:
* Oversee the customisation and development of ServiceNow applications, scripts, and work flows to extend platform capabilities.
* Review and optimise existing configurations to enhance performance, usability, and maintainability.
* Technical Leadership:
* Provide technical leadership and mentorship to ServiceNow development teams, guiding them in best practices and methodologies.
* Conduct code reviews, identify areas for improvement, and drive continuous enhancement of development standards.
* Documentation and Training:
* Create and maintain technical documentation, including architecture diagrams, design specifications, and configuration guides.
* Deliver training sessions and workshops to educate end-users and administrators on ServiceNow features and functionality.
Additional inputs:
* Extensive experience working with ServiceNow platform, with a focus on architecture design and implementation.
* Strong expertise in ServiceNow functional and operational modules such as Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).
* Proven track record of leading expansion and integration projects within the ServiceNow environment.
* Hands-on experience with ServiceNow customisation, development, and scripting (JavaScript, Glide).
* Proficiency in ServiceNow administration, including user management, permissions, and security.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
* ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) preferred.
