Technical Support Advisor

Technical Support Advisor
Uxbridge
£25k to £27k per annum

A fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes, as well as exceptional customer service skills. Are you a technical whizz and savvy with fixing electrical equipment? If so, this is an opportunity you don’t want to miss!!

What’s in it for you?

- 25 days holiday plus bank holidays
- Annual salary reviews
- Performance-related bonus
- Competitive company pension contribution
- Parking on site
- Private healthcare

Role Responsibilities:

- Receive inbound calls from customers and make outbound calls where the breakdown has been received by other channels
- Add clear notes on calls which are progressed for attendance
- Create service reports with a clear description once a call has been resolved over the phone
- Proactively review remote access reports for faults on equipment likely to cause a breakdown
- Use remote access software to log on to customers' equipment
- Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
- Highlight any potential escalations to the relevant Managers

Candidate Profile:

- Previous experience in a Technical Support role
- Passionate about providing excellent customer service
- Excellent telephone manner and good verbal and written communication skills
- Knowledge of SAP and Excel useful but not essential

What you need to do now

If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application, please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies, we are acting as an Employment Agency and when advertising temporary/contract vacancies, we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.

Keywords for this role may include: Technical Support Advisor, Technical Support Specialist, Customer Support Engineer, IT Support Advisor, Technical Helpdesk, Technical Customer Service, Uxbridge, Middlesex