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Salary *J*Are you looking to begin a new career? Do you have a passion for Customer Service and IT savvy in Windows and Mac systems? This is an exciting new opportunity for someone bilingual in *German* and able to perform 1st line software support.
The aim of the role is to help end users by providing direct support in all aspects of Windows and Mac-based business and consumer software. You will be dealing with a mix of Technical Support and non-technical customer care by phone, email and live chat.
You will work directly for Foundever Group® and represent our prestigious client Claris, computer software development company trusted by more than 50,000+ of the world’s greatest companies.
We will provide you with a brand-new iMac and you will have the flexibility to train and work remotely.
*Key Details!*
* This is a *German* and English speaking role - Must be fluent in German and English (written and spoken)
* Salary: £26,325.00 year – Monthly paid (Equates to an hourly rate of £13.00)
* Schedule: 37.5 per week – Monday – Friday 08.00 – 16.00
* Contract length: 37.5 hrs p/w – Permanent
* Training: Training onsite or virtual – 13 days, Monday to Friday 9am-5.30pm
* Production: Working from home. Equipment iMac provided
* Expected start date: ASAP
*The Perks *
* Family friendly hours | Monday to Friday
* We aren’t Customer Facing so it’s an Individual Casual dress code
* Monthly engagement events and competitions!
* Genuine career opportunity to move through the business in the UK or abroad!
* Pension Scheme
* Perks at Work!
* Kingston hub is a 5-minute walk from Kingston station & bus stop
*What you need in order to be successful*
* Fluent *German* & English Spoken and Written skills are a must!
* In-depth knowledge of Macintosh, Linux and Windows operating systems
* Be able to translate "techno-speak" into layman's terms.
* Proven Technical Support skills
* Good organisation and administrative skills.
* *Technical and Support experience is essential*
* Ideally you will have 3 years’ experience in supporting customers
*Why work for Foundever Kingston?*
Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes.
We are a multilingual hub who specialise in languages. Each person in our organization brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.
*What are you waiting for? Start your Foundever journey and click apply!*
*https://jobs.foundever.com/job/Kingston%2C-UK-Customer-Service-Advisor-Technical-Support-German-rman-Speaking-1-King/1146655500/?*
*Creativity, Commitment, Connection at Foundever Group*
*Everyone’s Welcome*
Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
#kingb02
Job Type: Full-time
Salary: £26,325.00 per year
Benefits:
* Casual dress
* On-site parking
* Work from home
Schedule:
* Day shift
* Monday to Friday
* No weekends
Education:
* A-Level or equivalent (preferred)
Experience:
* Windows: 1 year (required)
* Mac System: 1 year (required)
* IT support: 2 years (required)
* Customer support: 1 year (required)
Language:
* English (required)
* German (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Kingston Upon Thames
Reference ID: #kingb02
