Technical Support Assistant

To assist the wider ICT Department in providing a range of IT services to staff working within the Trust by: Ensuring a prompt and efficient response to requests; Fulfilling requests and resolving issues quickly and efficiently. Maintaining good communication at all times; Maintaining a good level of technical knowledge. To contribute to the Trusts service to patients by: Ensuring staff are able to use the IT equipment and systems available to them to facilitate and record patient care; Minimise disruption to staff due to IT equipment or system failures by providing an efficient and effective support service; Undertaking the installation, configuration and deployment of IT equipment and software; Maintain accurate and timely IT service management and asset records as well as undertaking asset audit where required, Respond to and fulfil users service requests submitted via the IT Service Desk and report back on progress and resolution; Provide advice where possible to enable users to resolve their own problems; Call on assistance from other members of the IT Department, partner organisations or external suppliers as appropriate. To support, maintain and deploy the IT equipment and software within the Trust which falls within the remit of the Information and Communications Technology (ICT) Department. To ensure the delivery of a high quality customer focused service to users of ICT facilities, through the efficient maintenance and deployment of IT Equipment, systems and applications. To contribute to the operation of an efficient and effective First Line support service by providing cover to the IM&T Service Desk as required. Work with technical staff to support the delivery of an efficient and effective Second Line support service across all Trust sites/service locations. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE