Technical Support Engineer

Technical Support Engineer

Electronics

Starting salary up to £30K DOE

Nottingham - NG6

28 days Holiday, Monthly Bonus, Free Parking, Regular Pay Reviews, Training & Development

Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career? This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role.

With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing Technical Support for all Security, Video and Audio technology needs within the commercial and industrial market. They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.

Commutable from: Arnold, Ilkeston, Giltbrook, Hucknall and Kimberley

The Role of Technical Support Engineer:

• Provide ‘Front Line’ pre and post-sales Technical Support.
• Handle technical enquiries for IP intercom and door access products.
• Respond to incoming support requests.
• Produce quotations from all forms of enquiries & technical specifications.
• Support internal and external sales teams.
• Evaluate new products and provide feedback to product managers.
• Contact suppliers with technical product enquiries.
• Occasional visits to the site to assist customers with the commissioning of products and fault finding.
• In addition to our security product, AV product portfolio to assist with these product ranges as required.
• Maintain and acquire technical knowledge for our full range of products.
• Provide Technical Support and assistance to field sales staff including assisting in product demonstrations, trade shows etc.
• Keep up to date with appropriate legislation, technical changes & innovations to products.
• Maintain a good understanding of competitor products in the Market.
• Assist with routine telephone sales calls when required.
• Execute Company Standard Operating Procedures, comply with company health & safety policies and always promote the best possible company image to the marketplace.
• Carry out any reasonable duties that are requested of you by management.

Minimum Skills / Experience Required:

• Previous knowledge or experience with IP Intercoms, Access Control, Security, AV Products & Systems or IT hardware/Network Infrastructure
• Minimum of 2 years experience in a customer service role
• Previous experience working with people on all levels

The Package:

• £27k-£30k per annum
• Monday to Friday 8:30am-5pm
• 1 hour-long lunch break
• 20 Days Holiday ( 8 Bank hols)
• Free Parking
• Accessible via public transport
• Monthly bonus depending on department sales performance
• Regular pay reviews

Interested? To apply for this Technical Support Engineer position, here are your two options:

1. "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Shanice Vickers on 0116 254 5433 between 8.30am - 5.30pm.

PPDEL