Technical Support Engineer

Technical Support Engineer

• Location: Cookstown
• Job Type: Permanent
• Salary: Competitive

REED Technology are excited to offer a challenging and rewarding opportunity for a Technical Support Engineer to join our clients forward-thinking technology team.
This role is perfect for someone passionate about exceeding technical performance and resiliency standards, managing multiple tasks, and being at the forefront of innovative technology.

Responsibilities:
• Set up detection and communications on new sites and upgrade existing sites through remote configuration tools while collaborating with on-site engineers.
• Implement technical improvements to existing configurations as identified.
• Maintain regular communication with internal teams, providing fast and accurate status updates.
• Focus on CRM, ensuring all actions are fully documented with attention to detail.
• Assist the technical team with growth-related activities and take on new projects as they become available.
• Test prototypes for day-to-day use, ensuring they are robust and efficient.

Essential Criteria
• A fast learner with a strong interest in technology.
• Advanced time management skills and the ability to confidently multitask.
• Excellent communication and interpersonal skills.
• The ability to work calmly under pressure.
• A minimum of 2 years’ experience in a technical role, ideally within a CCTV or IT networking environment.
• Strong IP networking knowledge, including routing and firewall configuration.

Benefits:
• Competitive salary and benefits package.
• Opportunity to work with new and innovative technology.
• A dynamic and supportive team environment.
• Career growth and development opportunities.

To apply for this Technical Support Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.