Technical Support Engineer (Mechanical)

We are currently recruiting for a Technical Support Engineer with a mechanical engineering background to join a leading innovator in the design and manufacture of high performance gas generators based at their head office in Glasgow.
 
This is a permanent, full time position working Monday to Friday 37.5 hours per week with flexible start times between to 7am-9am to suit your commitments. This Technical Support Engineer role is offering a salary of £32-35k per annum plus excellent benefits as below. After 6 months, there is the option to work from home up to 2 days per week if required.
 
As Technical Support Engineer you will work as part of a well established small team of 4-5 staff in Glasgow, as well as working with the wider EMEA team of 40 staff with responsibility for providing a high level of Technical Support to the large network of customers, distributors and OEMs across EMEA. Duties will include:
 

• Respond to all incoming technical enquiries (telephone and email) troubleshooting issues with gas generators to ensure they are repaired and in working order asap
• Prioritise incoming emails in order of urgency and respond accordingly.
• Using SMS, ensure all relevant field visit data is captured by FSE’s with system generated visit reports being promptly sent to customers.
• Monitor field stock consumption and work with Service Manager to maintain service stock levels.

 
We are really keen to hear from applicants with the following skills and experience:
 

• Previous experience as a Mechanical Engineer or a mechanical engineering background
• Good knowledge of electrical/ mechanical fault diagnosis
• Any knowledge of nitrogen or hydrogen gas generators would be highly advantageous but not essential
• Good IT skills including Outlook and CRM systems
• Excellent communication skills both over the phone and written
• Ability to remain calm under pressure and take a logical approach to problem solving
• Fluency in German is desirable although not essential

 
Benefits:

• 31 days annual leave (27 days annual leave + 4 fixed public holidays)
• Holiday purchase scheme (up to an additional 5 days per annum)
• Hybrid working
• Perks – savings on thousands of things such as purchases from supermarket shops, cinema trips and gym visits, to holidays and insurance
• Additional annual leave for long service (5 years +1 day, 7 years +2 days, 9 years+ 3 days)
• 3 x annual salary life assurance
• Company pension scheme – 6% employer contributions + 5% employee contributions
• Company sick pay
• Employee Assistance Programme which offers counselling for emotional and psychological support and practical guidance and support on legal, financial, family and work matters
• Enhanced Maternity and Paternity pay
• Birthday gift of chocolates or wine
• Subsidised canteen

 
Please apply today or call us to discuss this Technical Support Engineer role in more detail!