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SalaryJob Title: Technical Support Specialist
Shift: M-F Days
Location: Halifax
Salary: £36,000
Benefits: Pension: 6% employer, 5% employee, death in service, 3x annual salary
Technical Support Specialist opportunity
To provide Technical Support for the engineers and service support staff. To carry out productive work as required focusing on specialist engine/electrical/diagnostic work throughout all areas. To carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment.
Duties of the Technical Support Specialist
- Ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process.
- Support members of the service department to facilitate and resolve any customer disputes regarding technical issues.
- Determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye protection, suitable clothing etc.
- Perform all inventory procedures relatives to the vehicle parts stock to maintain an accurate account of components carried and used.
- Ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures.
Experience /skills required for the Technical Support Specialist
- Knowledge of latest diagnostic systems.
- City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent qualification.
- To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment.
- To include working experience of a range of heavy goods/specialist vehicle.
- UK valid driving license.
If this Technical Support Specialist role sounds of interest to you please apply to this advert with an updated CV
INDT
