Address
Form of workTechnical Support Team Leader
Hybrid - Ilkley, West Yorkshire
£30,000 - £35,000
Job Role:
The purpose of this job is to manage and support the day-to-day tasks of the first and second line Support Teams. This includes maintaining a high level of accuracy in customer ticket responses and meeting internal ticket agreements. Ensuring adherence to processes and policies for accurate ticket triage and managing the Installation Calendar. Reporting regularly to line management to address issues early and identifying training and team building opportunities to enhance the support function's growth within the company.
Formal Qualifications and/or Experience
*Excellent troubleshooting skills - Essential
*Ability to work effectively at all levels - Essential
*Excellent communication skills, verbal and written -Essential
*Good organisational skills and ability to multitask -Essential
*Good knowledge of networking, security, VOIP and broadband technologies Desirable
* Knowledge of web filtering technologies Desirable Managerial experience Desirable
Benefits
*Contributory company pension scheme (5% employee contribution, 5% company contribution)
*Employee Assistance Programme Cycle to Work Scheme
*Non-work-related training allowance
*Up to 25 days holiday
*Day off on your birthday (if it falls on a working day)
*Christmas Shopping Day
*Long service award
