Technical Training Assistant Manager

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Overall job purpose

Project Acorn is a large, multi-year transformation programme which aims to replace and update our existing HR and Finance systems.

You will be responsible for overseeing RSM's employee training and development activities in relation to Project Acorn. You will be expected to perform various training tasks including identifying training needs, developing effective training programmes, evaluating effectiveness of the training and making continuous improvements.

You will be able to bring the content to life. Being a confident presenter who can relay sometimes complex subject matter in a way that is both engaging and easy to understand is an important attribute for this role.

Why is training unique at RSM?

At RSM, we believe that high quality training is achieved when the trainer is involved right from the outset in conversations to find the right solution to a business problem. The training team are then involved from inception and scoping to design and ultimately, delivery of the finished product. The team have full responsibility for training projects and are supported throughout by the training operations team, a team of eLearning developers and by peer reviews within the wider training team.
They work closely with stakeholders from the business to develop and deliver their programmes. The use of innovative training design across a range of delivery formats is a primary focus of our training strategy. You will liaise with your colleagues in the Technical Training team from across service lines to help deliver this objective.
Responsibilities

• Assess training needs and liaise with relevant stakeholders to provide solutions.
• Design and develop training courses to be used in-house, in conjunction with the relevant internal subject matter experts (SMEs).
• Identify appropriate mediums to deliver best-in-class training ie face to face, online or digital assets.
• Engage with key stakeholders across RSM, Technical Training and the Digital Learning team to ensure training courses are delivered with the same consistent premium look and feel as the other training offered across the firm.
• Obtain regular feedback to ensure training is continuously improving, relevant, up to date, well managed and maintained.
• Ensure all learning is captured on our learning management system (Cornerstone).
• Create a community where our people can share, learn from their peers and provide feedback.
• Keep up-to date on the system platform, including all the latest releases and roadmaps.

Personal and professional qualities:

The role requires:

• Experience in presenting or delivering training courses, using various mediums.
• The ability to communicate clearly and concisely using different mediums to a variety of audiences.
• Enthusiasm, proactivity, and meticulous attention to detail.
• Innovative ideas to keep an audience engaged.
• An ability to work well under pressure and manage workloads effectively.
• Be highly self-motivated and well organised.

Desirable skills for the role:

• A good understanding of the system platforms, including but not limited to, HCM, Finance, Payroll, along with Talent Optimisation, Reward and other associated modules.

• Knowledge of learning management systems and screen casting software, such as Cornerstone and Camtasia (or similar tools).

Note: This job description reflects the present requirements of the role. As duties and responsibilities change, the job description will be reviewed and will be subject to amendment in consultation with the individual.

Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.