Technical Training Manager

Customer Training Project Manager

Ashley Kate are pleased to be working with their Defence client on a new Customer Training Project Manager role based in Stevenage on a full time basis.

Salary: Circa (phone number removed) depending on experience.

This role offers hybrid working however you will need to be on site in the Stevenage office for 2 days a week and also be available to travel as needed to UK and European sites.

Company bonus of up to c 2,500 (based on company performance and will vary year to year)

Pension of maximum total (employer and employee) contribution of up to 14%

Paid overtime

Up to 15 additional days flexi leave

Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments.

Fantastic site facilities, including subsidised meals, free car parking and onsite gym in Stevenage

Excellent career progression and development opportunities

Hybrid working pattern:

Where possible, we will seek to accommodate a blended approach to on-site and remote working, typically this could be 1-2 days in the Stevenage office per week.

What you'll be doing

The primary objective of this role is to contribute to strategic programmes by designing and delivering training courses to customers and partners.

As MSU Knowledge Transfer Project Manager working within L&D, your role will be to:

Contribute to the preparation of the documents requested in the call for tender response (Training Plan, Training Syllabus, cost estimate, etc.).

Influence the key stakeholders on the suitability and relevance of the knowledge transfer programmes,

Ensure external interfaces (domestic customer and export as well as with educational institutions such as universities, internal interfaces within (Engineering, Operations, Customer support, Programmes, Purchases, Finances) and suppliers (logistics providers, training providers, etc.) are effectively managed.

Manage international engineering training projects (design and development of training courses)

Coordinate and develop the UK community of trainers involved in the MSU activities,

Identify learning objectives which are applicable to the training courses

Introduce new instructional materials and teaching methods to improve interactivity between trainers and learners

Obtain export authorisations from Ministry of Defence (MoD) with the support of International Trading Compliance Office (ITCO) department

Define and manage the project deployment to maximise customer experience

Identify the risks that can impact the smooth running of the project and define preventive or corrective actions to avoid these risks or reduce their effects,

Engage with and contribute to wider activities within MSU and the Learning & development department.

What we're looking for from you:

Experience in building Education Training paths

Knowledge of the learning project cycle:

Training scoping

Training development

Planning and organising of training deployments

Experience in established project management methodologies

Ability to work in an international context and achieve results across cultures

Ability to travel for several weeks abroad when necessary (MBDA countries, Europe, South America, Asia)

Experience in managing deliveries including multiples stakeholders,

Excellent consultancy, problem-solving, facilitation skills

Willing/able to challenge and influence accepted ways of working in an appropriate manner

Effective and successful communicator

Excellent PC skills - MS Office (Word, Excel, PowerPoint)

Knowledge of main MBDA product technologies is beneficial, but training provided.