AddressA Client Services Specialist/Technical Writer will be responsible for establishing, maintaining and growing client relationships by assuring the quality and accuracy of client deliverables in a professional, expeditious and cost-effective manner.
This role will be based on-site at the Finchampstead, UK office.
- Draft, review and edit documents to ensure technical soundness, accuracy, readability, grammar and spelling, consistency, and formatting, as well as adherence to company standards and best practices, and any applicable regulatory requirements.
- Organize and coordinate assigned client account work in a timely and profitable manner.
- Collaborate and coordinate with cross-functional teams such as Operations, Sales and other affiliated stakeholders to ensure that clients experience superior service.
- Follow up on inquiry calls and emails; respond to specific client inquiries promptly and professionally.
- Provide support to in-house employees as required (project-related, general writing/editing, etc.).
- Maintain up-to-date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Two years of directly related experience in environmental reporting or similar.
- Expert knowledge of Word plus working knowledge of Excel, Internet, and e-mail (Outlook).
- Demonstrates written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
- Must be comfortable giving and receiving feedback.
- Must be comfortable working independently and within a team.
- Demonstrates resourcefulness and strong critical thinking skills.
- General degree or equivalent, plus generally one year of directly related experience.
- Familiarity with industry associations, technical committees, and industry best practices which would add value to client program management.
- Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
- Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
- Must be able to identify problems and offer workable solutions.
What you’ll experience working at UL:
Mission: At UL, we know why we come to work. Shape the way we approach and deliver our solutions to have a meaningful contribution to society.
People: Be part of our global team and do your best work! Teamwork, open feedback and diversity are our drivers to reach our common mission.
Interesting work: The work that goes on inside UL is fueling the future. It challenges you to try fresh approaches, work autonomously, drive change and gain in-depth experience in your field.
Grow & Achieve: Growth and development are part of our DNA. Grow & achieve with targeted development, reward and recognition programs as well as your very own UL University.
This is our normal: Competitive remuneration, annual bonus, flexible hours, and paid annual leave.
Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit our company page www.UL.com
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
