The Tech Lounge service is focussed on customer experience for PwC people. We provide a central location for IT engagement, education and innovation.
Essential Criteria
In this role, the successful candidate will;
- Deliver customer centric support that creates positive and valuable experiences
- Maintain an innovative technology focussed environment where customer satisfaction is as at the forefront of everything we do
- Troubleshooting hardware and software used by the firm
- Create and deliver innovative one-to-one, group and virtual training events that are focussed on our customer's use of technology
- Engage with other PwC teams on new technologies, ensuring the Tech Lounge is always prepared
- Have a friendly and approachable manner that is customer focussed
- Provide feedback and suggestions for improvements to the wider customer experience
- Establish strong working relationships with customers at all levels
- Proactively anticipate, identify and resolve problems, applying knowledge in complex and challenging situations
- Effectively communicate and share technical information to audiences at all levels of the firm
- Promote knowledge management, constantly identifying opportunities to create new knowledge and keep existing knowledge articles up to date to enable our customers to self serve
- Build a strong culture of change and innovation within the Tech Lounge
- Work to a shift timetable to cover core hours as this is an onsite role
Requirements
- Experience of delivering excellent customer satisfaction
- Excellent communication and presenting skills
- Technical interest in Windows, MacOS or mobile OS
- Enthusiastic around technology and innovation
- Effective problem identification and solution skills
- Strong team player and collaborator
- Proactive identification and resolution of potential user facing issues
- Ability to work from the Manchester PwC office
- Legal authorisation to work in the UK
- Fluent in written and spoken English
- Flexibility to work from different PwC offices and offsite locations where required
Desirable Criteria
- Experience in delivering a technical support service
- Technical expertise [Windows, MacOS, Mobile]
- Experience in an education or training role