Telephone Business Development Manager

We re Atom
The bank that s leading the fintech charge.
We re not like the rest. We re true innovators, and we re redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler.
Based in Durham, we re committed to bringing world-class career opportunities and developing a strong tech culture in the Northeast. Our team currently has over 500 brilliant people and is still growing; could you be the next innovator to join us?
What s it all about?
The Commercial department works closely with the rest of the business, particularly Strategy, Customer and Finance to research, design, create and develop a range of propositions for Atom customers. The team is made up of Mortgages, Business Lending, Savings and Partnerships and is supported by the Intermediary team who develop Atom's product sales capability and manage many relationships with brokers and other third parties.
The Telephone Business Development Manager will provide inbound and outbound telephone and digital management of our residential & commercial intermediary distribution partners and provide support to the Regional Business Development Managers (RBDM) and National Account Managers (NAM) across the UK.
You ll be responsible for the volume and quality of new business applications through a panel of defined intermediaries in an agreed regional or national area; ensuring they are trained on our systems, informed on our products and criteria, comply with our regulations and standards, and deliver the right outcomes for customers. You ll also be required to use your relationship building skills and market knowledge to identify and engage high quality intermediary firms to become advocates and supporters of the bank. As the bank continues to grow and develop its proposition, you will ensure activity and performance levels are aligned to the overall business plan.
Working closely with the Regional Business Development Managers, National Account Managers, and our internal teams, you ll ensure quality and compliance throughout the new business application processes and product lifecycle.
What will your typical day look like?
Different that s for sure
Build, develop and maintain fantastic relationships with our residential & commercial intermediaries and firms. Deliver & help design telephone and internet-based meetings, presentations, and comprehensive training material across the intermediary panel. Ensure all intermediary business delivery is consistent and compliant with relevant regulation and quality measures. Maintain knowledge of both residential & commercial products, lending criteria, operational processes and system developments and accurately deliver this knowledge to the intermediary market. Build and share knowledge internally and externally around trends and developments in the financial services marketplace (e.g., regulation, best practices, product developments) Support the RBDMs and NAMs with occasional attendance at broker meetings, roadshows, industry events, networking events, etc.
What do we need from you?
CeMap desirable but not essential Proven and demonstrable experience delivering inbound and outbound telephony-based customer service or sales with strong relationship management skills Knowledge of the financial services market Flexible, adaptable, ability to respond to change A strong communicator and influencer at all levels Passionate about delivering service excellence
What s in it for you?
4 Day Working Week Flexible/hybrid working Annual Share Option performance related Incredibly generous company pension scheme (maximum of 13% of Atom input candidate can put in more) All About Me fund: GBP200 per year to spend on personal development 22.5 days holiday + 8 statutory days (rising by half a day with every 2 years in the company) Private Medical Insurance for you and full family Health Cash Plan expenses paid on Optical/Dental/other appointments/treatments Life Insurance 4 times annual salary Critical illness cover 1 x lump sum annual salary Cycle to work Scheme Continuous development professional qualifications
PLEASE NOTE: You must have the legal right to work in the UK to apply for this role as Atom is unable to support Visa Applications/Sponsorship
Atom is an equal opportunities employer. We value you as an individual and therefore disregard race, religion/belief, gender, sexual orientation, maternity/pregnancy, age, gender reassignment, marriage/civil partnership and disability in any hiring decisions we make. Atom will always adhere to the Equality Act 2010.
All roles within Atom must adhere to the Conduct Rules as set out by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA).
As part of Atom bank s commitment to the FCA s Consumer Duty, Atom will, take all reasonable steps to avoid causing foreseeable harm to customers, take all reasonable steps to enable customers to pursue their financial objectives and act in good faith.