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SalaryWe are currently recruiting for Telephony officers based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: ASAP
Location: Belfast City Centre
Duration: Initially up to 51 weeks with possibility of extension
Hours of work: Full time 37 hours
Hours: The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
Rate of pay: £11.99 Per Hour
Main Duties Include:
Call handling
• Handling inbound calls from Paying Parents (PP), Receiving Parents (RP), and potentially Employers. There may be some outbound calls to be made.
• Managing customers expectations, taking the time to explain processes clearly and providing realistic and accurate timeframes for action to be completed.
• Collecting and recording evidence and information by phone to speed up the processing of new claims and to action ‘change of circumstance’ requests quickly and accurately to ensure paying cases continue paying.
• Handling all calls in a calm and professional manner
Other duties/responsibilities:
• Making decisions in relation to maintenance calculations and recording those decisions fully and accurately
• Making appropriate use of computer systems to record and retrieve information
• Taking efficient and effective action on all incoming correspondence to deliver a high-quality customer service
• Using available ‘tracking tools’ to manage own workload and contribute to achieving the organisations targets
Ensuring adherence with GDPR by ensuring that all customer information is held appropriately and securely.
Essential Criteria:
– 5 GCSE’s A-C to include Maths and English (You must be able to provide proof)
**Please note that successful applicants will be required to complete an AccessNI check**
How to Apply:
To apply, Please apply via the link or send your CV to Aidan.drain@therecruitmentco.uk
