AddressDivision: Banner Business Solutions Ltd, T/A Complete
Reports To: Telesales Executive
Based: Cardiff
We are seeking a proactive and talented Telesales Executive to join our dynamic Telesales team in Cardiff. Your role will be vital in driving the growth of our organization, leveraging our extensive range of products and services. Your primary responsibility will be identifying, cultivating, and managing new business opportunities, alongside managing and growing existing accounts.
Banner Business Solutions (trading as Complete) is one of the UK’s largest business supplies and services company to both the public and private sectors. We provide facilities & PPE, technology, furniture, printed goods, managed print services and office stationery, workwear and managed services. We partner with companies both large and small, tailoring our approach to suit each workplace. Our customers trust us to deliver genuine business benefits that have a positive impact on our environment and communities. Our close consultative approach, combined with an industry-leading logistical capability, enables us to reduce costs, minimise waste and offer an excellent customer experience. We aim at all times to be the partner that:
Business Leaders trust, that Buyers recommend and that Employees value.
WHAT WILL I BE DOING?
Responsibilities:
- New Business Development: Identify and pursue new sales opportunities by cold calling on the phone, networking withing your customer base, and utilising social media platforms. Your goal is to identify prospective customers that fit the parameters set out by the Company, understand their needs, and articulate how our products and services can address their challenges, leading to long-term partnerships.
- Account Management: Develop and nurture relationships with existing clients. This includes anticipating future needs, suggesting solutions, and building relationships of trust. Moreover, you will be responsible for cross-selling and up-selling our extensive range of products and services, thereby driving the organic growth of your accounts.
- Activity and productivity: You will be required to engage with your prospective clients and existing customers on a regular basis (minimum monthly) to ensure continuous stream of new client acquisitions, high retention rates within customer portfolio and profitable growth of existing accounts.
- Effective Communication: You will be required to communicate with customers through various channels, such as phone, email, and live chat, with clarity, courtesy, and professionalism. You will be tasked with asking relevant questions and gathering information about customer requirements, identifying their needs and proposing solutions based on Company’s product and service offering.
- Internal Networking and Collaboration: Establish strong internal relationships with key stakeholders, including customer services, marketing, and product specialist teams, to provide comprehensive support to customers and share valuable feedback. Escalate critical issues to appropriate internal teams and follow through to ensure timely resolution.
- Product Knowledge: Your role requires you to become a product expert in our line of products and services. With an in-depth understanding of the features, benefits, and potential applications of our products and services, you will be able to provide accurate and compelling information to existing and potential clients, as well as solve any issues or concerns they may have.
- Negotiation: Utilising your strong negotiation skills, you will work on pricing agreements, clearly communicating Company’s terms of sale. Your role will be pivotal in closing deals, ensuring client satisfaction, and maximising our profitability.
- Record Keeping: Using Company’s CRM system, you will keep accurate record of all interactions with customers and prospective clients, updating customer contact information and making note of all business growth opportunities and their progress from engagement to close. You will use this data to forecast future sales and identify growth opportunities.
WHAT ARE WE LOOKING FOR?
Essential
- Professional and confident communication skills.
- Minimum 1 years’ experience in sales or a customer service role.
- Motivated and organised with a drive to achieve and exceed daily/weekly/monthly targets.
- Excellent negotiation skills.
- Ability to learn about products and services and discuss them with customers.
- Excellent time management skills and ability to work to set standards and tight deadlines.
- Competency in using standard Microsoft packages.
- Ability to work calmly within a busy sales environment and able to handle rejection.
- Ability to work effectively with customers and colleagues at all levels.
Desirable
- Prior experience in our industry.
- Proven track record of exceeding sales targets.
- Previous experience of working with customer record management systems (CRM)
If you are driven, tenacious, ambitious, and looking for a challenging role within a dynamic team, we look forward to receiving your application.
DIVERSITY AND ANTI-DISCRIMINATION STATEMENT
It is our people that make us successful and so we are committed to making evo an inclusive workplace.
We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. evo expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.
evo are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.
NOTE: The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
