Address
Form of workTelesales Manager
Location: Belfast, BT9 7ET.
Salary: £50,000 basic salary - OTE up to £80,000.
Contract: Full time, permanent.
About Yellowcom
Yellowcom are a leading UK landline and mobile provider who has been delivering services to businesses from their offices in Glasgow and Belfast for over 18 years.
We are fully accredited partners with Fixed Line Operators, Mobile Networks and Telecom Manufacturers which enable us to offer the best prices whatever the size of business.
At Yellowcom our focus has always been about building trust and strong relationships with our customers, our aim is to understand the business, how they communicate with the outside world and how they can take full advantage of the product and services we provide. We strive to give the best customer experience and the best possible service to our customers. Our objective is to make sure our clients are happy and that we are operationally excellent in everything we do, say and deliver.
An opportunity to manage a high performing business sales team as Telesales Manager for Yellowcom, one of the UK’s leading telecoms providers.
This is a very rewarding role for the right candidate. You will be joining an established team with an abundance of industry expertise and a collaborative team ethic to help support your development.
Telesales Manager - Your main responsibilities will include:
• Coach and mentoring sales agents to improve technical product knowledge, sales techniques and ensuring delivery of an excellent customer experience.
• Lead and motivate sales team to achieve targets.
• Meet activity-based KPIs and work with decision-makers to develop strategic relationships
• Build, develop and manage a pipeline of potential customers through a CRM system.
• Gather and record all client details.
• Be confident and clear in dealing with potential customers and be able to give advice on solutions suited to their needs.
• Deliver sales appointments for business development executives.
• Be driven within your role, set high standards and strive to meet team’s targets.
• Deliver development plans and guidance for telesales team.
• Work closely with Sales and Account management teams.
• Work closely with Marketing department to integrate sales and marketing campaigns.
Skills and Qualifications:
• Experience of managing business to business telesales teams in a technical/IT/Software sales environment.
• Have strong communications skills, both on the phone and through email.
• Coaching and mentoring skills.
• Be able to identify problems and the ability to solve them.
• Experience in managing teams to achieve targets and KPIs.
• Be able to work as part of a team and on your own initiative.
• Be motivated and have good organisation skills.
• Three years’ experience in a similar role, ideally in the telecommunications sector.
• Be comfortable using computer programmes i.e. Microsoft outlook, word, CRM systems.
• Success in high-growth, entrepreneurial team environments.
• Quick grasp of new technologies and their business value.
• Resilience and tenacity in a fast-paced environment.
• Positive, motivational personality with a big-thinking mindset.
Training:
To support your development, full training will be provided. This will include product knowledge, and training on our bespoke CRM system.
Benefits:
• Additional leave
• Bereavement leave
• Canteen
• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
If you are a motivated individual with a passion for sales and enjoy engaging with customers over the phone, we want to hear from you!
