Temp To Perm Customer Service Advisor

Customer Service Advisor
Salary: OTE £26,000 per annum (£10.75 per hour pro rata) + Uncapped Bonus (Typical bonus £300-£500)
Location: Konecta Group - Manchester - Sale - Hybrid model post-training

Hours: 40 paid hours per week
Shifts: Monday to Friday, 9am to 5:30pm

Main Purpose of Role:
Join our vibrant Business to Consumer (B2C) team within a dynamic multichannel Contact Centre. We pride ourselves on delivering exceptional customer satisfaction to Amplifon's clientele. Your role involves generating revenue through appointment scheduling while maintaining superior Customer Service standards.

We seek enthusiastic individuals dedicated to delivering outstanding service, mirroring our passion. Empowered to ensure each customer leaves satisfied, you'll play a pivotal role in our team's success. If you share our commitment to excellence and wish to contribute to a team making a real difference, this role is for you.

Skills Requirements:

• Exceptional communication skills
• Proactive mindset, adaptable to change
• Ability to build rapport from call guides
• Self-motivated, accountable for personal targets
• Professional telephone etiquette
• Strong organizational abilities
• Proficient in digital environments, familiar with internal databases and booking systems