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Form of workOffice Angels are proud to be partnering with a Property Developer in Wakefield, who are seeking a Customer Service professional to join their outgoing, friendly, and sociable team on a temporary basis, with the opportunity to become permanent for the right candidate!
Role: Temporary Customer Support Coordinator - Permanent Opportunity!
Salary: £23k (negotiable) + Office Angels Benefits + Holiday Pay
Start Date: ASAP
Hours: Monday to Thursday 8:30am - 4:45pm, Fridays 9:00am - 4:00pm
Duration: Ongoing, with the potential to become permanent
Location: Wakefield, WF2 (Free parking onsite) + hybrid working once trained
What duties will you be doing on daily basis?
- Providing exceptional Customer service via email and phone. A typical day will begin with a 30 minute catch up on your emails followed by around 10-20 calls per day starting at 9am.
- Carrying out administrative duties; entering data into Microsoft Excel, reviewing Customer Trackers. You will have 1 day per week off from the phones to catch up with your administration duties.
- Managing the email inbox, prioritising emails as they come in and responding within the appropriate timeframe. There may be 15-20 emails on a typical day to respond to and close, but this can be busier over the winter months.
- Manage customer complaints professionally, following company guidelines and processes.
- Monitoring the Customer Services inbox
- Receive and log on MS Dynamics the results of all telephone calls, emails and portal enquiries from Customers
To be considered for this opportunity you will:
- Ability to work independently, prioritise work and take initiative
- Able to demonstrate efficiency and reliability in previous roles
- Ability to think ahead and forecast customer issues
- Great interpersonal, communication and relationship skills
- Face to face customer services experience
Benefits of becoming an Office Angels Temp (THE BEST BENEFITS IN THE MARKET):
- Weekly Pay - Pay day is a Friday!
- Up to 28 days annual leave
- Dedicated consultant to support your job search
- First opportunity to see permanent positions
- Access to free eyecare vouchers
- Temp of the Month awards
- Timesheets can be completed on mobile devices
- Perks at work and discount schemes
- Access to Well-being platforms
- FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to learning a new language!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
