Sales Coordinator

Reed is recruiting on behalf of our client based in Shipley, our client is seeking a Sales Coordinator to act as a key point of contact for all customers and provide support to the external sales team. This role is essential in ensuring that customer-related activities are handled with the utmost professionalism and efficiency, adhering to current business standards.

• Maintain all aspects of the sales process and order cycle, including quoting, order entry, order confirmation, and reporting on order progression.
• Collate and calculate costs and information to support quotations.
• Record all customer quality claims and follow up on missing data to resolve any outstanding issues, communicating progress and corrective actions until resolution.
• Communicate potential delays or issues affecting our ability to meet customer order confirmations to all affected parties.
• Manage account data accurately and continuously within key systems such as SAP and Microsoft Teams.
• Take ownership of duties and seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to the company.
• Support additional sales activities such as shows, exhibitions, events, or site tours where applicable.
• Build and improve working relationships with customers through knowledgeable communication.
• Provide administrative support to the wider sales team, including scheduling meetings and appointments.

• Excellent communication and presentation skills, capable of internal, external, and upward reporting.
• Computer literate with knowledge of MS Office suite.
• Positive attitude, presentable, good interpersonal skills, determined and goal oriented.
• GCSE level education or comparable qualification.
• Fluency in written and spoken English
• Customer orientation and ability to adapt/respond to different types of characters.

• Competitive salary.
• Opportunity to work in a dynamic and supportive team environment.
• Professional development and growth opportunities.