Tenancy and Leasehold Manager

Job Title: Tenancy and Leasehold Manager
Contract Type: Permanent
Salary: £34,000
Working Hours: 35 per week
Working Pattern: Monday - Friday
Location: Arlington House, London - Hybrid
For your application to be considered please ensure you attach a current CV.
Applications may close before the deadline, so please apply early to avoid disappointment.
Why Riverside?
One Housing are part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers.  For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 90,000 affordable residential and retirement homes across the UK.  Our work ranges from homelessness services to social care, employment support to retirement living and we need the best people on board to help us.
Working with us, you’ll enjoy:
Competitive pay & pension 
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits 
The difference you will make as Tenancy and Leasehold Manager
The role will sit within the Customer Operations department, which delivers a range of customer services through front line teams and specialist teams for our residents. This includes the corporate Customer Service Centre, income collection, Right to Acquire and staircasing’s, allocations and resident management.  Customer Operations also provides legal services to the organisation. 
The Tenancy and Leasehold Manager will work in the Resident Management team and will be responsible for dealing with any queries from residents, leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre, with the objective of continually reducing customer complaints.   This will be on a patch or a patchless basis depending on the need of our customers.
Depending on the need of the service, this role will be a visible presence on the neighbourhood patch, always working alongside colleagues from Property Management. They will always be solution focused to deliver high quality housing services.
About you
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have experience in a similar role resolving residents’ queries for either homeowners or tenants or both.   Proven ability to deal with complex queries and challenging individuals in a constructive and effective way.  Possess a high level of knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners’ management.