Tenancy Officer - Tenancy Targeted Services
Temp, Initial 3 Month Contract
Full-Time (35 Hours Per Week)
We are seeking a front line Tenancy Officer to play a crucial role in delivering comprehensive tenancy management services across the borough.
The role will be focused on welcoming and signing up of new tenants.
Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.
My client is looking for somebody to start immediately.
The role would require you to be to be highly flexible as you'll be required to move around the service as required and be willing to undertake all other duties commensurate to the post.
Please note, A basic DBS is required for this role.
Key Responsibilities:

• Delivering responsive and proactive tenancy management services to tenants, focusing on personalised interventions to reduce risk and promote resilience.


• Establishing and maintaining expertise in a range of tenancy-related matters and providing advice and support to tenants, families, advocates, and professionals.


• Implementing robust processes for assessing, recording, managing, and reviewing risks, ensuring effective risk management within the service structure.


• Identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes


• Collaborating with other service areas and teams to support multi-agency initiatives and individual cases.
  Appropriate escalation/de-escalation of cases within the wider Tenancy Services.


• Managing low level Anti-Social Behaviour.


• Contributing to the development and review of the service plan to enhance service delivery and alignment with broader council objectives.

Essential Criteria:
To be successful in this role, you must possess:

• Experience in providing customer-facing advice or assistance, preferably within a housing or support setting.


• Excellent customer service skills with a commitment to empowering people to thrive and live well.


• Understanding of issues facing disadvantaged individuals and communities, including social exclusion factors.


• Knowledge of housing policy, legislation, and welfare reform.


• Familiarity with statutory and non-statutory social and community services.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk