Tenancy Progressor - Hybrid

Contract Type Permanent Employment Type Full-Time  Working Requirements    Dynamic Working Hours 9:00am to 6:00pm Salary Competitive Division Residential  Location Islington

We are looking for a collaborative Tenancy Progressor to join our Residential Lettings division to support our local offices.

Reporting directly to the Tenancy Progression Manager, this role forms part of multiple Collaborative and Engaged teams who naturally provide excellent and dedicated client service, and in our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank

Responsibilities

• Verifying data quality and compliance of work received

• Carrying out due diligence checks on Tenants, Occupiers and other Relevant Persons prior to the start of the tenancy

• Drawing up Tenancy Agreements

• Producing letters and emails

• Setting up rents and charges, producing initial invoice and tracing funds received

• Communicating with internal teams, Landlords, Tenants, Occupiers and other Relevant Persons

• Arranging inventory and check in

• Assisting to queries from Tenants, Landlords and Relevant Persons on tenancy paperwork

• Requesting and collecting references from approved reference provider or independent references from accountants, solicitors etc. and guiding Tenants through referencing process and explaining referencing to landlord.

• Arrange Right to Rent checks with Tenants/Occupiers and office

• Registering Deposits under the Tenancy Deposit Scheme

• Liaising with Knight Frank Promise Safety Team to ensure safety certificates are valid and sent to the appropriate parties

• Working with internal team to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender

• Keeping a record of important documents and maintaining the organization of files

• Working to tight deadlines to move in prospective Tenants whilst under pressure

• Providing Prescribed Information to all Tenants and Relevant Persons prior to the start of the tenancy

• Recording smoke alarm confirmation on first day of tenancy

• Sending safety certificates to all Tenants and Occupiers prior to the start of the tenancy

• Raising suspicious activity to, and liaising with, Money Laundering Reporting Office

• Prepare updates for weekly and monthly meetings with internal teams

• Attend and support teams with client meetings

• Champion the customer experience

• Assist Department Head with implementation of Customer Experience initiatives

• Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner, both face to face and on the telephone

Experience required

• 1+ years in a Lettings role
• ARLA level 3 qualification prefered
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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.