Tenancy Services Officer, Darlington, part-time, temporary
Your new company
A new opportunity has arisen for an experienced Tenancy Services Officer to join my client in Darlington on an ongoing part-time, temporary basis.
Your new role
As the Tenancy Services Officer you will provide a high quality, effective and efficient housing management service to the residents in accordance with agreed procedures and working to agreed targets to signpost those residents who may need support from other organisations which would further promote independence.
Key responsibilities will include:
Welcome new residents to the Association's sheltered accommodation.Explain to new residents of sheltered accommodation the use of the communal facilities, door entry, laundry, heating controls and other communal facilities, ensuring residents understand the fire and emergency procedures.On request, chase up keys which have not been handed in when a tenancy is terminated and undertake pre-termination visits as appropriate.Carry out 6 or 12 monthly visits to vulnerable residents as appropriate and 2 yearly visits to residents who are not deemed vulnerable.Assist residents in finding practical support, for example the completing of housing benefit claim forms.Deal with rent queries and carry out negotiations to resolve rent issues in partnership with the Housing Officer.Deal with new cases of Former Tenants' Arrears and Sundry Debts.Maintain an effective administration system for health and safety systems, service contract monitoring, accident reporting, repair reporting, management of key safes.What you'll need to succeedAbility to work on own initiativeAbility to work as part of a teamGood interpersonal skillsA flexible approachExperience of Microsoft Excel, Outlook and WordGood presentational skillsWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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