Tenancy Support Services Team Assistant

Job Title:Tenancy Support Services Team Assistant
Hours: 37
Type: Temporary Ongoing
Location: Yeovil, BA22
Start Date: ASAP
Join our client's team as an Administrative Support Specialist, focusing on providing essential administrative assistance to the Tenancy Support Services Team. Your primary responsibility is to engage with customers through various communication methods, addressing income and benefit-related matters to enhance their overall well-being. Your role is crucial in supporting the team's mission to provide comprehensive Tenancy Support Services.
Key Duties and Responsibilities:

• Maintain the Universal Credit landlord portal.
• Support and promote Tenancy Support Services Team campaigns/projects.
• Contact customers claiming Universal Credit and other welfare benefits via telephone, text, and email.
• Search systems and collate information for management.
• Prepare for meetings, including room bookings, agendas, and minutes.
• Administer support grant payments to customers.
• Process purchase orders for the team.
• Record, track, and process information related to Universal Credit.
• Update and accurately record outcomes of customer contacts on the company's Housing Management System.
• Manage and respond to incoming work through various channels.
• Build relationships and liaise with other departments and outside agencies.
• Maintain a flexible approach to all aspects of the role based on team requirements.
• Undertake any other reasonable tasks as directed.

If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)