Tenancy Sustainment Officer

The main purpose of this role is to provide housing management related support people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.

You will be responsible for assessing people for the scheme against criteria.

Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.

The role works on a rota to contribute to the staffing of a 24-hours-a-day service.

The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 8am and 8pm weekdays, with an occasional weekend shift either Saturday or Sunday every 3 weeks to deliver activities and some elements of the service outside of "normal working hours".

You will be expected to work within the organisation's charitable aims and objectives and contribute to the maintenance and development of the Association's values, culture, and ethos.

We are looking for a Tenancy Sustainability Officer with:?

• An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
• Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
• An organised person who can multitask
• A tasks completer / finisher with an evidenced ability to follow policy and processes.
• Practical skills to support service users in activities of daily living required for independence.

• Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet.
• Skills and experience in managing rent accounts and following arrears processes.
• Experience of health and safety and a track record of maintaining standards of premises
• Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns. ?
• An ability to demonstrate our values and behaviours and work within our Christian ethos.?

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age