AddressWe have an exciting opportunity within our HomeChoice & Lettings Team for a Tenant and Landlord Officer.
About the role
You will assist the Lettings Team to support individuals and families who need help to access or sustain a private rented tenancy and to be a point of contact for their landlords. This involves face to face work with our more vulnerable service users, assisting them to find a tenancy, attending tenancy sign ups and carrying out regular property inspections.
This post is a career grade starting at Level 5 and progressing to Level 6 over a period of time, with more experience and excellent performance. Most of the work will be face to face with households and Landlords and involve visits to properties/homes, there will be the ability to work from home on some occasions.
Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.
This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
About you
Having empathy with the circumstances that lead to homelessness and being keen to help and support people is very important in this role. You will also ned to have the ability to engage people and quickly build rapport with service users and Landlords, so that you can set up tenancies, identify support needs and refer for additional support as necessary. You will then be ready to intervene again where needed to prevent the tenancy being put at risk.
You will need excellent IT skills to ensure that all actions and outcomes are recorded using our housing system and Excel. Some knowledge of tenancy law, welfare benefits, debt and budgeting would be an advantage, but training can be provided to the right candidate.
Why North Somerset Council?
We understand working for a local authority is more than just a job. We want to ensure our employees remain passionate about what they do and enjoys their time at North Somerset. Whether that means you want training and development opportunities or a flexible working arrangement to fit around family commitments, we will work with you to ensure you are getting the best out of your employment.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance with the option to purchase up to an additional 10 days per year. Further details can be found in the attached booklet.
Want to know more and apply?
For an informal discussion, please contact Alison Smith, HomeChoice & Lettings Team Manager, on 01934 426489.
Anticipated interview date: Friday 19 April 2024.
At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.
North Somerset Council – Open, Fairer, Greener.
Please note: We are currently only accepting applications from candidates who have full permission to work in the UK.
