Tenant Liaison Officer

The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts cover an extensive range of engineering services.

We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our team of experts and our suite of solutions in line with our customer’s needs. We’re private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We’re innovative and forward thinking and have the awards to prove it, but most of all we’re focused on helping make sure our customers leave nothing to chance.

Our Electrical division head office is based in Preston, and is the first-choice trusted partner when it comes to electrical testing. Our services are delivered by the very best engineers who use their technical expertise and experience to help keep UK businesses and the public safe and compliant. Due to continued business growth, we are delighted to be recruiting for aTenant Liaison Officerto join our brilliant Central Resource Management (CRM) team.

To be considered for this role you will live in the Durham area, or in the North East within a 30minute commutable distance to the Durham area. 

This is an excellent opportunity to continue your customer service career and become part of fast-moving business, embracing a period of exciting growth.

What are we looking for?

We’ve really set the benchmark high with our people and our brilliant CRM Team are no exception. We put our people and our customers above everything else across the Group and that will never change. If that sounds like something you can get onboard with, then you might be the perfect fit!

You’ll offer previous experience in a customer service or administration role; either face to face or over the phone and will also communicate confidently and effectively as you will be working closely with our tenants and customers (both in-person and over the phone) as well as a variety of amazing people from across our business.

What will I be doing?

No two days are the same at BES Group. As a Tenant Liaison Officer reporting to the Central Resource Manager – Electrical division, you will be a key member of our CRM team. You’ll be working in a busy department within the business and our Engineers and tenants will count on you to book their electrical testing. By doing this, you will help us deliver the highest quality service. On time. Whatever the assignment. Our CRM team members help our Engineers get to where they are needed, when they’re needed. That’s just our thing! Some of your key responsibilities will include:

• Working with our tenants to confirm their electrical testing appointments, both in-person and over the phone via both inbound and outbound calls
• Visiting properties to ensure suitable access is available, allowing our Engineers to complete their work on time, every time
• Updating and monitoring contract data, documents and systems to mitigate risks and report this to the Calling Team Supervisor if required
• Sending letters to tenants to confirm appointments
• Monitoring access information from the previous day to rebook missed appointments as swiftly as possible
• Booking in additional work in line with our Engineer’s available capacity
• Reporting any concerns/positive feedback to the Central Resource Manager
• Managing customer complaints over the telephone and reporting any concerns/issues to the relevant Contract Managers
• Using your fantastic problem-solving skills to ensure that we are as efficient as we can be
• Working with the wider planning team to prioritise and organise urgent works as needed
• Any additional or ad-hoc duties as required

What makes The BES Group a great place to work?  

Our people and our customers come before everything else. Knowing we always do the best job we can with absolutely no compromise means everything to us. The CRM team love what they do, they really make a difference that gets noticed every single day.  

If you work for us, you will get the below and so much more:  

• Salary of £23,400
• Discretionary bonus and yearly salary review
• Contributory pension
• A flexible working approach – you will be field-based, completing tenant property visits on a daily basis and the remainder of your role responsibilities from home (you must have suitable Wi-Fi and provide your own office set up for at-home working)
• Electric vehicle salary sacrifice car scheme
• Development opportunities across the business
• Early finish Fridays
• Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
• The support of a superb employee assistance programme
• Opportunities to attend volunteer days
• Company contribution to charity fundraising you participate in; we want to support charities you are passionate about!
• Employee Suggestion programme; because we value input from everyone in the BES Group

What experience do I need?

Our team consists of the best Central Resource team members, we should know, we trained them! You don’t need heaps of experience, just the right attitude, aptitude and appetite for what we do. You’ll also:  

• Offer previous experience in a customer service or administration role; either face to face or over the phone
• Excellent communication skills and telephone manner
• The ability to build strong internal and external relationships
• The confidence to have difficult conversations, deal with complaints or resolve conflict
• An adaptable and empathetic approach, to ensure the highest quality service is delivered for tenants who require extra care or attention.
• Good IT skills and the ability to use online systems and Microsoft Office/Google applications confidently (experience using Google Sheets is an advantage)
• Have lots of enthusiasm to deliver a refreshing customer experience, every time!
• The ability to build strong internal and external relationships
• Strong organisation skills with the ability to multi-task and prioritise workloads under pressure to meet deadlines
• Problem solving skills and the ability to use own initiative
• An aptitude for systems and processes and ability to learn swiftly
• Have excellent attention to detail and a methodical approach to working
• Self-motivated, proactive and driven to deliver
• The ability to work independently and remotely, as well as working as part of a team
• Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we’re always open and honest
• Be reliable; There’s something about being dependable that we all think matters

You will also have:

• Access to your own vehicle and a full UK driving license
• Be comfortable attending our Preston office for initial training, and occasionally beyond this as required

To apply for this role, simply click “Apply.” We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. 

We want to inspire everyone to see how important safety is and we expect the same from our people. And if you’re on the same page as us about that and you’ve got the right skills, experience, and attitude, you’ll fit right in.  Simple. We’re all about diversity and inclusion and that means we want our people to be themselves.  We’re delighted to be an equal opportunities employer and that will never change!

BES Group, Your Safety, Our Focus.