Thrive Apprenticeship - Business And Retail Banking

Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for weddings and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties – no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

• Adhere to processes and procedures – Appropriately support/contribute to the creation/maintenance of associated processes and procedures.
• Customer support – dealing with customer enquiries in an efficient manner, whilst building strong relationships with customers.
• Continuous improvement – Liaising within your own team and with other teams in the Business to enhance and improve Customer Services, consistency of approach and operational flexibility to provide a high level of service for our customers.
• Awareness of Risk – Communicate and escalate potential issues/risks in a prompt and effective manner that limits/mitigates potential risks.
• Adhere to Regulatory Processes – Ensure to adhere to all Legal, Regulatory, Compliance policies and procedures, including all HR Requirements.
• Representing Shawbrook– Represent the Shawbrook brand in a professional and confidential manner.
  

• National 5 or above in Maths and English are the only academic attainment entry requirement to join us on the programme.
• You must be aged 17 or over at start of the programme in September 2024, no longer in full-time education and eligible to work in the UK.
• Any experience or qualifications which reflect customer services would be desirable

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done