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SalaryJob Title: Ticket Agent (Airport)
Reports to: Service Provision and Reliability Officer
Location: Glasgow Airport
Basic Purpose of Role
The Ticket Agent will be responsible for the promotion and sales of tickets on the Airport Service to customers
Key Accountabilities:
The Ticket Agent will be responsible for:
- Selling the benefits of the Airport Service to prospective customers
- Generating sales of tickets for the Airport service
- Ensuring cash and card sales are accounted for with no shortages
- Providing excellent customer service
- Other duties commensurate with the role as deemed appropriate by your line manager
Company Responsibilities
- To undertake any additional duties at the request of your line manager, which are deemed to be within your competency.
- To adhere to all FirstGroup policies and procedures
- To undertake any training and development activities at the request of your line manager
- To comply with all Group Injury Prevention policies and support new initiatives.
Health and Safety Responsibilities
- To comply with your responsibilities of the Heath and Safety Policy, at all times
- To ensure compliance with legislation, company policies and Injury Prevention.
- To ensure that risk assessments are carried out for areas and activities under your control, that appropriate control measures are implemented and the recommendations are communicated to all of those who may be at risk
- To report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken.
- To promote and implement, where appropriate, Injury Prevention and safe working practices by means of campaigns, initiatives, and to promote a positive attitude to safety through personal leadership
Environmental Responsibilities
- To support the Company's environmental campaigns and be aware of Group's annual environmental targets.
Person Specification
- The Ticket Agent will have proven sales experience and a strong understanding of what makes good customer service
Additional Skills, Experience and Qualifications Required
- Proven sales experience
- Excellent communication and Interpersonal skills
- Computer literate
- Numerate
- Customer focussed
Performance Measures
- Sales results
- Customer feedback
- Personal demonstration of behaviours aligned to FirstGroup values
Rewards & Benefits
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Please apply now. We look forward to receiving your application.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
