I am currently recruiting for a Customer Service Advisor position located in Liverpool, responsible for overseeing inquiries through social media channels. This role presents a significant opportunity to join a renowned and established company, providing a platform to enhance one's knowledge and skills. The position is a full-time temporary role with the potential to transition into a permanent position. Candidates with experience in TikTok are particularly preferred. This role offers a dynamic environment for professional growth within a reputable organisation.
Hours: Full time
Hourly Rate: £11.50
Responsibilities:
TikTok Social Media Management:
- Oversee TikTok social media activities during both morning and afternoon shifts to ensure up-to-date content.
Cancellation and Return Management:
- Efficiently handle TikTok cancellations.
- Manage TikTok returns, both on the platform and with physical returns received.
Continuous TikTok Chat Monitoring:
- Monitor and respond to TikTok chats throughout the day to maintain real-time updates.
TikTok Review Management:
- Oversee the management of TikTok reviews to uphold a positive online presence.
Order Handling:
- Manage orders throughout the day.
- Responsible for uploading tracking information associated with orders.
Arranged Handover Orders:
- Facilitate the smooth execution of arranged handover orders.
Customer Service Support:
- Assist the customer service team during busy periods.
- Handle customer inquiries and issues via email and other social media platforms, including Instagram and Facebook.
Please apply to this advert if you feel you have the skills and experience
Adecco aim to respond to all applicants, however due to large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as a notification that you have not been short-listed on this occasion.
Adecco is an equal opportunities employee
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