Title:  Administration Officer

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Lancaster Way, Ely based with a balance of home and office working

£25,569 per year (pro rata)

35 hours per week – Monday to Friday

Temporary position for up to 6 months

We have an opportunity for an Administration Officer to join our Surveying team in Ely. You will be responsible for providing administrative support to the Surveyors, Senior management with the surveying team and other members of the wider team. Working primarily with the Operations Manager, Senior Surveyors and Surveyors, you will be responsible for running reports, issuing work orders, dealing with enquiries and monitoring the shared inbox. This is a varied and challenging role that would suit an organised and proactive individual.

The role of Administration Officer will include:

• Supporting the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented
• Raising purchase orders and check in goods received
• Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors
• Assisting with managing the team procurement of equipment and uniform stores
• Supporting surveyor operations

Skills and experiences:

• Recent experience of undertaking a similar role
• Literacy and numeracy equivalent to passes in GCSE Grade English and Maths
• NVQ3 in relevant area (e.g. business administration, customer service) is desirable
• Proven experience of working to deadlines and prioritising work loads
• Ability to extract and interrogate data from computer systems
• Good organisational and planning skills
• Proficient user or Microsoft packages including Word, Excel, Outlook and Teams
• Occasional travel may be requirement of the role to provide cover at other sites within the East region, therefore a full, valid driving licence is essential

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £25,569 per annum (pro rata)

To view the job profile, please click here

Closing Date: 11 February 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.